Returns Policy

WHAT can be returned?
All of our motocross decals are custom made to order and as such we cannot accept returns unless there has been a maufacturing error which is the total fault of Big Boss MX. If this is the case please contact us so that we can rectify the error as a priority. All products that leave our premises are thoroughly inspected beforehand for faults or defects. Please double check any information you have entered into the order form. This includes name, race number, font choice, colours and logo's. Once the item is printed changes will be billed accordingly. If you have chosen to have a proof please check it carefully. Once approved we will consider the design ready to print and any changes will rquire a reprint and be billed accordingly. Motocross graphics are a consumable item. 

WHEN do items need to be returned by?
Items need to be returned before fitment has taken place. Once the backing paper has been removed from the motocross graphic the item is deemed to be in a used unsaleble condition. Please contact Big Boss Graphics with any issues you have before applying the graphics.

WHERE do items need to be returned to?
Items will be returned to our Brisbane office.

HOW do customers return items?
Contact with images of any problems, we can usually rectify any issues. 

SHIPPING for returns?
If the motocross decals are authorized for return you will be e mailed a pre paid postage label which is applied to the item and taken to the nearest Australia Post outlet, no charges for the return simply drop off over the counter.

CREDIT for returns?
If an agreement is made for a return and refund the whole purchase amount will be credited back to the customer the same way the item was originally paid for.

Instore return option?
If an agreement is made for a return the motocross decals can be returned to our Brisbane store. Unit 8 / 69 George Street Beenleigh 4207 during the hours 0f 9am - 5pm

Packing materials?
We suggest returning the items in the originall packaging material to stop them being damaged in transit.